AGB

OVERVIEW

Welcome to Lunara. The terms "we", "us" and "our" refer to Lunara. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence. You are responsible for ensuring that any minor dependents using the Services on your devices have your consent to do so.

To use our Services, you may be asked to provide information such as your name, email address, billing and shipping details. You warrant that all information provided is accurate, current and complete. You are solely responsible for the security of your account and all activity that occurs under it. Accounts may not be transferred or sold to any other person.

SECTION 2 — OUR PRODUCTS

We make every effort to accurately represent our products, including descriptions, colours and sizing. However, colours and product appearance may vary slightly depending on your screen settings and device. We do not guarantee that product descriptions or imagery will exactly match the physical item received.

Product descriptions, availability and pricing are subject to change at any time without notice. We reserve the right to limit quantities or discontinue any product at our sole discretion.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Lunara reserves the right to accept or decline any order at our discretion. Your order is confirmed only once you receive an order confirmation from us, and payment has been successfully processed.

Please review your order carefully before submitting. Once accepted, we may be unable to accommodate cancellation requests. If we decline, modify or cancel an order, we will notify you via the contact details provided at checkout.

All purchases are subject to our Refund Policy. You confirm that purchases are for personal use only and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

All prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed, as confirmed in your order confirmation email. Unless stated otherwise, prices do not include applicable taxes, shipping or import charges.

You agree to provide accurate and complete payment information. You confirm that you are authorised to use the payment method provided and that charges will be honoured by your payment provider.

SECTION 5 — SHIPPING AND DELIVERY

All delivery timeframes are estimates and are not guaranteed. Lunara is not liable for delays caused by shipping carriers, customs processing or events beyond our reasonable control. Once your order has been handed to the carrier, risk of loss passes to you.

SECTION 6 — INTELLECTUAL PROPERTY

All content on our Services — including but not limited to the Lunara name, logo, imagery, text, product descriptions, graphics, and design — is owned by Lunara or its licensors and is protected by applicable intellectual property laws.

You may use our Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publish or transmit any content from our Services without our prior written consent. Unauthorised use may constitute an infringement of applicable laws.

SECTION 7 — THIRD-PARTY TOOLS

We may provide access to third-party tools as part of our Services. These tools are provided "as is" and "as available" without warranty of any kind. We are not responsible for your use of such tools and accept no liability arising from them. Use of third-party tools is entirely at your own risk.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy or practices of any third-party site. Accessing third-party sites is done at your own risk, and we encourage you to review their terms and policies before engaging with them.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Lunara is powered by Shopify. However, all sales and purchases made through our store are made directly with Lunara. Shopify is not a party to any transaction between you and Lunara and is not responsible for any aspect of your purchase, including any injury, damage or loss resulting from products purchased through our store.

SECTION 10 — PRIVACY

All personal information collected through our Services is handled in accordance with our Privacy Policy. By using our Services, you acknowledge that you have read and understood our privacy practices. As our store is hosted by Shopify, certain data may also be processed by Shopify in accordance with their own Privacy Policy.

SECTION 11 — FEEDBACK AND REVIEWS

By submitting any feedback, reviews or suggestions to Lunara, you grant us a perpetual, royalty-free licence to use, publish and share that content for any purpose, including to improve and promote our Services. You confirm that you own or have the right to submit such content and that it complies with these Terms.

We reserve the right to remove any feedback that we determine to be unlawful, offensive or in violation of these Terms.

SECTION 12 — ERRORS AND INACCURACIES

We make every effort to ensure accuracy across our Services. However, we reserve the right to correct any errors, inaccuracies or omissions — including pricing and product information — at any time without prior notice, including after an order has been placed.

SECTION 13 — PROHIBITED USES

You agree to use our Services for lawful purposes only. You may not use our Services to violate any applicable law, infringe intellectual property rights, transmit harmful or misleading content, harass or harm any individual, or engage in any activity that disrupts or damages the Services.

SECTION 14 — TERMINATION

We may terminate or suspend your access to the Services at any time, without notice, if we determine that you have violated these Terms. You remain liable for all amounts due up to and including the date of termination.

SECTION 15 — DISCLAIMER OF WARRANTIES

Our Services and products are provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by applicable law. We do not guarantee uninterrupted, error-free or secure access to our Services.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lunara and its partners, directors, employees and agents shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of our Services or products, including but not limited to lost profits, lost data or replacement costs.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless Lunara, Shopify and our respective affiliates, officers, employees and agents from any claims, damages or liabilities arising from your breach of these Terms, your violation of any law, or your use of our Services.

SECTION 18 — GOVERNING LAW

These Terms are governed by the laws of France. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Paris, France.

SECTION 19 — CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time. Changes will be posted on this page and will take effect from the date of publication. Your continued use of our Services following any changes constitutes your acceptance of the updated Terms.

SECTION 20 — CONTACT

For any questions regarding these Terms, please contact us at:

hello@lunara-world.com
+44 7488 813402